© 2019 Islington Pilates with Alice Nebel

Terms and Conditions

By booking a class with Alice Nebel (trading as Islington Pilates) either through online booking or by cheque or cash, you are agreeing to the terms and conditions as set out below.

 

We want you to enjoy and benefit from your Pilates classes. The terms and conditions below are set out to help you do this and to safe-guard Islington Pilates classes.

By booking Islington Pilates classes you will receive:

  • Expert, experienced teaching from fully qualified Pilates teachers.

  • Limited class sizes of no more than 12 clients.

  • The benefit and flexibility of different class package options to suit your needs.

  • A teacher operating with a duty of care towards your medical conditions and providing support and guidance throughout class appropriate to your needs. 

  • Individual attention and guidance to assist your progression in class.

 

Bookings, Payments, Cancellations & Refunds.

 

  • Class packages can be purchased via Islington Pilates/Team Up booking system through www.islingtonpilates.com/book-now .
    Clients must take responsibility for which class package is most suitable for them at time of purchase.  Please note class packages such as the ‘6 Class Package’ have a strict usage window starting from the date of first booking. All unused class credits will become void after the package expiry date and cannot be extended to account for client holidays or missed classes.  Please choose a ‘Single Class’ payment options in these cases.

  • All classes must be booked in advance via the Islington Pilates Team Up Booking system.  Islington Pilates has the right to turn away clients who have not booked in via the online booking system.  Only in known circumstances a client can pay by cash or cheque in class.  This booking will then be added in lieu to the online booking system.

  • Bookings made through the Islington Pilates Team Up booking system are final, no refunds or exchanges can be given, so please be sure of your purchase.

  • Your class is not confirmed until Alice have received payment from you. If you choose to pay by cheque or cash, your place is only secure once Alice have received it and notified you of receipt and clearance.

  • All classes booked via the website operate a 12 hour cancellation policy.  Bookings can be cancelled up to 12 hours before the class starts, you will receive your class credit back into your online account.  A ‘late cancel’ is any cancelations made within 12 hours of the class starting.  These cancelations will be charged at the rate you paid for the class.  Please cancel your spot if you know you can’t make the class to free up a space for another client.

  • Islington Pilates endeavours to offer consistent weekly classes as per the timetable.  However, to account for bank holidays, quiet periods (such as August and Christmas), teacher holidays and illness, some classes are subject to cancelation.  In these cases all clients will be given appropriate advanced warning.  Any active class packages can be extended to account for a break period if this period exceeds 1 week (7 days). Class packages cannot be extended if a break in class timetabling is less then 1 week.  Please email alice@islingtonpilates.com to have your class package extended, this will not happen automatically.

  • These terms are applicable to everyone in all circumstances. Thank you for your understanding.

 

Equipment

Islington Pilates provides all mats and small equipment for classes.  You are also welcome to bring your own mat if this is more comfortable for you.

Please can all clients help clear their own mat at the end of each session.

 

Lost Property

We make all our venues as safe as we can, but your belongings are left in the studios at your own risk. We cannot be held responsible for anything lost or stolen.

If you think you have left something in any of the studios, do let us know and we will endeavour to find it for you. Thank you for agreeing to our terms and conditions